Faq, Oil painting faq, Oil painting question, Oil painting service,Wholesale oil painting,China oil painting
Oil painting wholesale, oil painting for personal use, painting from photo
   
 
F.A.Q

Ordering

Payment & Refund

Shipping & Package

1. Can you describe the Order flow chart?

2. How to place an order of your oil paintings?

3. Are your paintings all hand made?

4. What sizes of painting are you offer?

5. How long will it take to finish the order?

6. What's your minimum order quantity?

7. Can I order oil paintings which are not showed in your online catalogues?

8. How to pay the money?

9. What is your return policy?

10. How to do with the goods when it's spoilage?

11. How is the Paintings Shipped?

12. How is the package?

 1.Can you describe the Order flow chart?
Order flow for wholesale
Order flow for painting from photo

2.How to place an order of your oil paintings?

1) For wholesale, if your order are chosen from our website, please tell us your name, Tel No, address, as well as the sizes and quantity of the paintings from our email, Tel, fax, online service or leave your message by click contact us. And we will start our working for you once receiving your advance payment. We will first make a sample and send the picture of this sample to you. You can review this sample and ask us to do some modification until you are satisfied. We will do delivery ASAP after you confirm the oil painting and pay the left. (We can provide you a CD about our samples for free, so that you can get more information about our products.)
2) For painting from photo, if you want get a painting from your own photo please upload the photo, choose type and size, and pay only a 3 0% advance payment. After we have completed your hand painted portrait we will email a photo of your painting to you, so you can review it and confirm, or ask for modifications. If you are satisfied with your painting please pay the left then we will deliver it to you.

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3.Are your paintings all hand made?
Yes, our paintings are 100% hand made on canvas by skilled painters, no computers and other machines are used.

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4. What sizes of painting are you offer?
Our general sizes are 8*10, 16*20, 20*24, 24*36, 36*48, 20*30, 30*40, and 48*72 (inch). However, customers can require other sizes.

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5. How long will it take to finish the order?
For wholesale, once you have placed an order from our catalogue, it will be ready in two to five weeks after receiving the payment. (100pcs per month for museum quality, under 1000pcs for high quality, commercial quality is not limited.) For retail and painting from photo you will receive your painting in two weeks.

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6. What's your minimum order quantity?

We provide our products to customers directly, so there is no minimum order quantity, you can choose any one you favor, and place an order. However, for the frame wholesale the minimum order quantity is 10 items. You can get the high quality product and the competitive price here. And if the order quantity is large, we can give you a reasonable discount.


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7.Can I order oil paintings which are not showed in your online catalogues?

Yes, just email us the pictures or tell us the name of the painting, then we will do at your request.

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8. How to pay the money?

1) Paypal, stands for secure and easy. (http://www.paypal.com)
The most secure and hassle free online payment management service supported by Paypal, ensuring 100% refund guarantee, serving over 35 million members over 40 countries and regions.

2) Western Union Telegraph.
Western Union Telegraph will be much faster and convenient than other payments. The money will arrive at us in 5-30 minutes.

3) T/T (Telegraphic Transfer)
The money will arrive in 2-7 days.


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9. What is your return policy?

We guarantee 100% satisfaction. If for some reason you are dissatisfied with our products, we accept money back requirement within 2 weeks after you receiving the goods. You will receive a refund of your ordered oil paintings.


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10. How to do with the goods when it's spoilage?

If your purchasing goods arrived in spoilage, please e-mail us immediately and do not accept them, we will be responsible for looking into the matter and give you a satisfactory reply.
When we finish the work you ordered, we will email you the digital pictures for your final confirmation. If you still have some dissatisfaction with them, we can work again following your requirements. And when you receive your products, you find the painting we paint for you is totally differ from your requirements, we can revise for you, until you are satisfied with them. But the freight should be charged with you.

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11. How is the Paintings Shipped?

We supply several Conveyance ways, including Air, Sea and Express. Since every Conveyance has its own freight charge, so we suggest that: transport by sea for the goods upon 150kg, use Air for the goods between 100kg-150kg, and use Express for the goods under 100kg. These are just our suggestions, so you can choose the conveyance way as you like.


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12. How is the package?
  1. Rolled in hard paper tubes.
    Our hard paper tubes are very solid with iron pieces covering on two sides. We have both thick and thin types of paper tubes. Paintings will be firstly packed with a thin plastic layer between each other professionally, and then rolled in the paper tubes. Such kind of package is recommended for shipping1-6 unframed oil paintings.
  2. Rolled in plastic tubes.
    Solid professional plastic tubes which are specially designed for shipping oil paintings. We have three kinds of plastic tubes: thin, thick and overstricking. The length of the tubes can be adjusted to cater for different sizes of paintings. Paintings will be firstly packed with a thin plastic layer between each other professionally, and then rolled in the tubes. Such kind of package is recommended for shipping 5-30 paintings without frames.
  3. Package for big bundles of paintings
    If you order for more than 30 unframed paintings, we would package them in the following way: paintings will be firstly packed with a thin plastic layer between each other professionally, then all rolled firmly in plastic cloth, finally rolled and bound with canvas.
  4. Packaged in hard paper boxes
    Such kind of package way is specially designed for the mounted and framed oil paintings. If you only want to order few paintings, we don’t really recommend you to frame your paintings, as it might cause expensive shipping fee and might damage your paintings. However, those paintings with sizes below 20x24 are safe to be shipped with frames on.

    Note: According to the regulations of Shipping Services Company, the shipping fee will be counted based on the bulk of the painting if the paintings actual weight is less than its bulk weight which is calculated in the following way:
    Bulk Weight(kg) = Length (cm) x Width (cm)x Height (cm) /6000
           5. Packaged in wooden boxes
              This package way is recommended for framed paintings with big sizes, sculptures, and other artworks.      

 

 

 

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E-mail: sales@fenixpainting.com
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